1. Order Cancellation

• Orders can be canceled within 24 hours of purchase. Once an order is processed and shipped, it cannot be canceled.
• To request a cancellation, please contact our customer support team at info@vinigini.com or 8571993839.
• If a cancellation request is approved, the refund will be processed within 5-7 business days.

2. Return Policy

• We accept returns within 7 days of receiving the product, provided that the item is unused, unwashed, and in its original packaging with tags intact.
• Returns will not be accepted for items that have been used, altered, or damaged by the customer.
• Certain items, such as undergarments, accessories, and clearance sale items, are non-returnable.
• Customers are responsible for return shipping costs unless the product received is incorrect or defective.

3. Refund Policy

• Once a returned product is received and inspected, we will notify you about the approval or rejection of the refund.
• Approved refunds will be processed within 0-7 business days and credited to the original payment method.
• If you do not receive your refund within the expected timeframe, please contact our support team.

4. Exchange Policy

• We offer exchanges for defective or incorrect items. If you wish to exchange a product, please contact us within 7 days of delivery.
• The exchanged item must be in its original condition with packaging and tags.

5. Damaged or Incorrect Products

• If you receive a damaged or incorrect item, please contact our customer support team within 48 hours of receiving the package.
• We will arrange for a replacement or refund, depending on product availability.

For any further questions regarding our return and cancellation policy, please reach out to us at: 📧 Email: info@vinigini.com
📞 Phone: 8571993839